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SC Frequently Ask Questions
Secured Calling
13
About Secured Call
Do I Need a Wi-Fi Connection?
Why is There a Delay Calling?
Can I Video Call?
Does Secured Call Require Permissions?
See all 13 articles
About Us
6
What do you do?
Are you only for law enforcement and government?
Who are you?
What is your purpose and vision?
Where are you located?
See all 6 articles
How it Works
10
How does Secured Communications work?
Do you need to have a Secured Communications account to receive messages?
Are messages just encrypted SMS text?
Do messages recipients also need to have a Secured Communications account?
Can you send encrypted images with a message?
See all 10 articles
Encryption Technology
6
How do I know my communications are secure and can’t be eavesdropped or intercepted?
What is the Advanced Encryption Standard (AES) for encryption?
How does AES encryption work?
How reliable is AES to protect my communications?
Does the U.S. Government use AES to protect its communications?
See all 6 articles
Types of Accounts
4
What type of account does Secured Communications offer?
What is a Command Center?
What is an Operator Command Center?
What is an Administrator Command Center?
Managing Your Account
6
How do I retrieve my username and/or password?
How do I change my account information?
How do I contact support for help?
How do I provision one of my account licenses?
How do I remove a user from one of my licenses?
See all 6 articles
How to / User Help
7
How do I send an individual message?
How do I send a group message?
How do I burn an individual or group message or conversation?
How do I make an individual call?
How do I make a group voice call?
See all 7 articles
Mobile App Basics
14
What mobile platforms are supported by Secured Communication?
How do I connect with others through the app?
What is “Favorites”?
Can I delete a contact from my app?
Can I block a contact in my app?
See all 14 articles
Burning Messages
9
What does “Burn” a message mean?
Who can burn a message?
Are "burned" group message delete from all group member mobile devices?
Can recipients burn a message sent to them?
When you burn a message does it also burn any attached image?
See all 9 articles
Privacy
4
How do you protect my privacy?
Why do you need my mobile phone number?
Why do you need my mobile device identification number (ID)?
Do you maintain web logs on my account activity?
Restrictions on Use
2
Does Secure Communications restrict who can use this service?
Does Secure Communications comply with U.S. trade restrictions?
