Message notifications (sounds and vibrations) are all mobile device dependent and subject to how you have them set on your mobile device(s).
Here’s some suggestions:
- Move the app to the home screen and in a primary position. On iOS, move to the bottom of the screen in the docked position
- On Android (instructions vary slightly based on the type of device and OS)
- go to settings,
- Applications,
- Application manager,
- Find SC,
- Click on Notifications
- Turn ON the “Set as Priority” option
- Make sure “Hide on lock screen” and “Hide Content on Lock Screen” are OFF
- On Android – Change the sound
- Settings
- Sounds and Vibration
- Notification Sound
- Default Notification Sound
- Select the sound that works for them
- On Android – Change the vibration pattern, intensity and Volume
- Settings
- Sounds and Vibration
- Play with settings in the following areas:
- Volume
- Vibration intensity
- Vibration Pattern
- Android – newer models
- Advanced Notification settings.
- Set to “Set as Priority” (banners should appear on locked screen).
- iOS Notifications
- Go to Settings
- Notification
- Find SC
- Make sure all the options are on.
- Choose Banners or Alerts Style
- iOS Sounds
- Go to settings
- Sounds & Haptics
- Make sure the sound is turned up
- Turn on Vibrate on Ring.